What is a Customer Success Session?
A scheduled, collaborative meeting—usually 30-45 minutes—where your team and your dedicated Mass Dynamics Customer Success Manager (CSM) review progress, surface questions, and plan next-step actions to maximise value from the platform.
Why does Mass Dynamics offer them?
1) Accelerate time-to-insight: unblock workflow or data hurdles early.
2) Continuous alignment: make sure new features and roadmap items map to your goals.
3) Voice-of-customer loop: your feedback feeds directly into product decisions.
Who should attend?
• Technical lead or bioinformatician (hands-on user)
• PI / project owner or lab manager (stakeholder)
• Any new users who need onboarding refresh
What’s on the agenda?
1. Usage & results review – how you’re using MD, key wins since last session.
2. Feedback & hurdles – open discussion of any challenges or wishlist items.
3. Roadmap & feature demo – preview new capabilities relevant to your lab.
4. Action plan – agree next steps, owners, and timelines.